SAP Knowledge Base Article - Public

2560808 - Who will be the sender of workflow notifications?

Symptom

  • Who will be the sender of Workflow Notifications that are received by the intended participants?
  • How do I know who is listed as the Sender for Workflow Notifications?

 "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • SAP SuccessFactors HCM Suite
  • Employee Central

Resolution

  • When any workflow is actioned upon (commenting, send back, approve, decline), the intended participants receive email notifications as per the email notification template settings.
  • The sender of the email will be the person who has actioned on the workflow recently.
    •  In below sample notification, the workflow is approved by James Kwok and, hence, the sender name would be James Kwok:
      2560808-1.jpg

Notes:

  • The only way you can mask the Sender is by using the 'Single Sender' option from within provisioning
  • The Sender can not be manipulated or changed per the individual workflow 

Keywords

workflow notification, name of sender, notification sent by, SFEC, SF EC, ALR, success factors, emplcentrl, Single Sender , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions