SAP Knowledge Base Article - Public

2560954 - Class conflict and program assignment

Symptom

The system does not prevent the admin to assign a program with a class if the user is already assigned/enrolled to another class with the same scheduled date and time, causing agenda conflict.

Environment

SAP Successfactors Learning

Reproducing the Issue

  1. Create two items, ITEM A and ITEM B >
  2. Create two classes, one for each item, with the same schedule date and time >
  3. Assign ITEM A to a user >
  4. Create an scheduled program and add the class create for ITEM B in the step 2 >
  5. Now assign this program to the same user via an admin and you would see that the program will get enrolled status as soon as the program is assigned. This is ignoring the actual class conflicts in the system.

Below configurations are checked while replicating:

  1. From System Admin > Configuration > User Settings > we have two options:
    1. Prevent Admins and Supervisors from creating user schedule conflicts.
    2. Prevent Users from creating user schedule conflicts.

Cause

With the current application offerings, there is not a validation check which happens while assigning any program in the system. This is as per the system design.

Resolution

This is validated as the application behavior per our Product Engineering team.

See Also

2073623 - Feature that checks for scheduling conflicts on scheduled offerings for users - LMS

Keywords

lms, learning, schedule, offering, class, conflict, scheduled, program, LRN-26223, assignment, so, same, date, time   , KBA , LOD-SF-LMS-PRO , Programs , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-SCH , Class - Scheduled Offerings , Problem

Product

SAP SuccessFactors Learning all versions