Symptom
- When trying to add new employee and select "save/submit" the system is getting application error
Example: errorId=ee92622c-ceee-47dd-99bc-4e0d90b1fa2f, fingerprint=92b39a98c773e2f9950f8b3be20e81cb1056078b, timestamp=2017-11-09T01:09:02.403-0500, server=186pc4bcf24t
This error comes with the fingerprint 9ded56451c7a2b64d6c40276a99f0270df1b95b3
Environment
- SAP SuccessFactors Employee Central - All Versions
Reproducing the Issue
- Go to Admin Center
- Search for Add New Employee
- Fill all required fields
- Hit Submit/Save the information at the end of hire wizard, you will get the application error
Cause
- Wrong Configuration of the rules that are setting visibility in New Hire wizard
Resolution
- Go to Admin Center
- Search for Manage Business Configuration
- On the left select jobInfo
- Scroll down until the rules section and check the oninit rules that are setting the visibility of some field
Example of an incorrect configuration:
Reason: There are only two possibilities of the text that is used to set the visibility, that is none or view. On this rule the text is coming with " " and it should be only none or view
Other Example:
Correct options:
For SAP Support only:
Check internal memo to see the details of the application error
See Also
- 2080655 - How to hide fields in the Add New Employee wizard - Employee Central
Other potential causes of this application error, with fingerprint ID = 9ded56451c7a2b64d6c40276a99f0270df1b95b3, can be found in the following KBAs:
2634770 - Application Error: fingerprint=9ded56451c7a2b64d6c40276a99f0270df1b95b3
2620327 - Workflow Approval: Final approval is failing due to an Application Error: Fingerprint 9ded56451c7a2b64d6c40276a99f0270df1b95b3
2595153 - Application error when editing Job Information
2557487 - Application error when approving change of Position
2594136 - Application error in Manage Users
Keywords
- Employee Central, New Hire, Application error, 9ded56451c7a2b64d6c40276a99f0270df1b95b3, rule, visibility, ECT-75758