SAP Knowledge Base Article - Public

2561381 - System owner cannot logon after configuring SAML Single Sign-On for SAP Analytics Cloud


System owner cannot logon after changing the default SAP Cloud Identity Authorization to SAML Single Sing-On.

  • SAML Single Sing-On configuration has been done using custom SAML user mapping.
  • System owner's user details in the users menu cannot be changed directly.


  • SAP Analytics Cloud 2017.20.02
  • SAML Single Sign-On

Reproducing the Issue

  1. Enable SAML Single Sing-On (SSO)
    • In step 3, use "Custom SAML User Mapping".
  2. After the successful configuration, logon to the system using your custom IdP and the user which has been used for the configuration.
  3. Go to "Security" >> "Users".
  4. Change the "SAML User Mapping" for all the users.
  5. Notice that it cannot be changed for the system owner.


This is a limitation. System Owner's user properties cannot be directly changed at all.


This feature is currently evaluated by development and product management.


  1. Assign the System Owner role to someone else.
  2. Change "SAML User Mapping" for the original system owner.
  3. Transfer the system owner role back to the original system owner.

This Knowledge Base Article, SAP‘s strategy, and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.
This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a
particular purpose, or non-infringement.

See Also

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SAP Analytics Cloud 1.0