SAP Knowledge Base Article - Preview

2561758 - The Action Move to Existing Ticket is Not Available For The First Interaction of a Ticket.

Symptom

The Action Move to Existing Ticket is not available for the Ticket Interaction.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications all versions

Keywords

Service, Tickets,  Interactions, Actions, Move to Existing Ticket, firstinteractions,service,tickets,actions,move to existing ticket,first , KBA , LOD-CRM-SRP , Service Request Processing , Product Enhancement

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