SAP Knowledge Base Article - Preview

2561916 - SAP Authenticator Account Migration Know-How


An end user has access to many SAP Cloud Identity tenants which are configured for Two-Factor Authentication.
SAP Authenticator on a mobile device is being used to generate a token.

A need to know if it's possible to migrate an SAP Authenticator account to another mobile device has arisen.



  • SAP Cloud Identity
  • SAP Authenticator


SAP Authenticator 1.0.0 for Android ; SAP Authenticator 1.0.0 for Windows Mobile ; SAP Authenticator 1.0.0 for iOS ; SAP BTP, Neo environment 1.0


Two Factor Authentication; SAP Authenticator; Account Migration; , KBA , two-factor , BC-IAM-SSO-OTP , One-Time Passwords and Access Policies , Problem

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