SAP Knowledge Base Article - Preview

2561981 - How to disable Technical data of dropdown fields while creating Incident - ITSM


  • Technical name showing up in the drop down list of the fields like Priority, Category, Solution Category, Urgency and status.
  • How to activate or disable Technical data of drop-down fields?



SAP Solution Manager 7.1 and above


SAP Solution Manager 7.1 ; SAP Solution Manager 7.2


IT service management, charm, change request management, change document, service request, request for change, normal change, urgent change, message, ZMIN, SMIN, SMHF, SMMJ, technical name, technical key, technical data , KBA , CA-WUI-UI , User Interface , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , How To

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