SAP Knowledge Base Article - Public

2562017 - Size Limit For Attachments In C4C


You want to know the size limit for Attachments in C4C.


SAP Cloud for Customer


There’s a technical limit of 100 MB for all Business Users using the C4C client and 20 MB for End Customers using the SAP Cloud Platform Portal.
Overall, we have a 10GB storage limitation per user – however, we always look at the overall storage consumption per tenant, not per user.

To clarify below:
1) 100 MB is the max size of attachments that we recommend for business object, like Accounts, in C4C (for pictures this should be sufficient). If you try to upload above 100 MB it might create issues while upload or retrieval. Hence we strongly advice the attachments size to be below 100MB.
2) 10GB storage space is offered per user for a tenant and it is cumulative storage space, i.e. if there are 2 users in a tenant, then total storage space available in the tenant will be 20GB and that cumulative limit is checked.

In general a C4C system should not be used as a document management system and it is not designed to store and administer many large files like videos. For such requirements, an external system would be recommended, adding a link to said system in the corresponding master data / transactional records in C4C.


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