2562076 - Supported character encoding in Learning

• What is the supported file encoding in Learning?
• Unusual characters are shown whenever input file is in other character encoding.
• Error encountered when file imported is in other character encoding (ANSI).
• How to convert input file to UTF-8 encoding?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Learning

Input file encoding is not supported, the error is caused by the input file which is not in UTF-8 character encoding.

How to convert txt file to UTF-8 character encoding:

1. Please open the input file via Notepad++ 
2. Click "Encoding" tab to see what is the file encoding 
3. Please change it to UTF-8 encoding 
4. Save.

Notes:

• Learning Administration uses UTF-8 format for all the input files to create or update records in the system. 
• An empty or a space character in one encoding could be a different character in a different encoding. (ex.: An empty or space character in ANSI could be a meaningful character in UTF-8 and Learning).
• If an input file is being copied manually, please correct the encoding and leave the extra or unnecessary characters and use only the values that is needed to avoid input encoding file issues.
• This is not an SAP SuccessFactors restriction, but rather a standard rule any software system would follow. Standardizing the character encoding will allow the values that are stored and retrieved to be in one format without having any discrepancy or UI/UX issue.

 2282125 - Connector Failure error - "Input file encoding is not supported. Please convert it to UTF-8 encoding and try again"

SF, SuccessFactors, LMS, learning, UTF-8, character, characters, code, notepad++, input, file, encoding, not, supported, connector , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-CON , Connectors , LOD-SF-LMS , Learning Management System , How To