SAP Knowledge Base Article - Public

2562190 - New Hire Basic Information Does not Sync to Employee Profile When Creating a User Concurrent Employment via import or API


The basic information of concurrent employment should be registered correctly at the timing of creating concurrent employment in Employment Details Import,

New Hire Basic Information does not Sync to Employee Profile when Creating User Concurrent Employment Via import

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Employee Central

Reproducing the Issue

Create a  Concurrent Employment via API or  Import: How to create Concurrent Employment via Import

View Employee Central - EC Side:


View Employee Profile - EP


View Result:

After Import:

  • Concurrent employment User, Emp ID and Birth date do not Sync to EP

Manually Run HRIS Sync:

  • Concurrent employment User, Emp ID and Birth date do not Sync to EP


current expected behavior


After importing Concurrent Employment, the  personInfo will not be synced by recurring Hris Sync job.

  • This is because recurring Hris sync job only syncs records which are updated after last success run date. Since there is no change on personInfo, personInfo record will not be picked up and synced. Only employmentInfo (Employment Detail) record will be synced.
  • It is expected behavior from Hris Sync side.
  • Please also update personInfo when create concurrent employment Via UI or Full Hris Sync if you need personInfo fields to be synced.

Customer Action:

  • As a customer, you don't have access to Provisioning. To complete tasks in Provisioning, contact your implementation partner. If you're no longer working with an implementation partner, contact SAP Cloud Support.
  • Customer must provide a written approval for a Full Hris Sync: 2512570 - Creating an HRIS Sync Job in SAP SuccessFactors or 3044382 - User Based HRIS Sync 

Test result after:  UI or Full Hris Sync


FAQ - Additional Information

Q) Where can I get more information on this topic in the Guides?

A) Guide: Employee Central Master Guide

Chapter: Configuring an HRIS Sync Job

See Also

  • 3044382 - User Based HRIS Sync 
  • 2512570 - Creating an HRIS Sync Job in SAP SuccessFactors
  • 2080728 - Employee Central: What is HRIS Sync?
  • 2080730 - Employee Central: HRIS Sync - Troubleshooting Guide
  • 2318773 - Employee Central - Concurrent Employment 


ECT-84159, HRIS Sync, Concurrent employment, Basic Information, User Emp ID, Birth date, new hire, API , KBA , LOD-SF-EC-HRS , HRIS Sync , LOD-SF-EC-CON , Concurrent Employment , Problem


SAP SuccessFactors Employee Central all versions