Symptom
Performance issue while
- Loading CRM Webui page
- Creating Service Request/Incident
- Searching Service Request/Incident
You may also notice that
- Function module TSTR_GENERATE sets locks for object ETSTRID which locks table TTSTR
- C_ENQUEUE in SAPLSENA cost 99% performance shown in ST12 trace
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Environment
- SAP Customer Relationship Management 7.0 and higher
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
- SAP_BASIS release: up to below version
700 SAPKB70033 701 SAPKB70118 702 SAPKB70218 710 SAPKB71021 711 SAPKB71116 730 SAPKB73016 731 SAPKB73119 740 SAPKB74016 750 SAPK-75005INSAPBASIS 751 SAPK-75100INSAPBASIS
Product
SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions
Keywords
KBA , CRM-BTX-SRQ , Service Request , CRM-IC-FRW , Framework , BC-SRV-TIM-TS , Time streams , CRM-BTX-SRQ-BF , Basic functions , CRM-BTX-SRQ-INC , Incident Management , Problem
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