SAP Knowledge Base Article - Preview

2562371 - Locks causes poor performance in CRM service scenario

Symptom

Performance issue while

  • Loading CRM Webui page
  • Creating Service Request/Incident
  • Searching Service Request/Incident

You may also notice that

  • Function module TSTR_GENERATE sets locks for object ETSTRID which locks table TTSTR
  • C_ENQUEUE in SAPLSENA cost 99% performance shown in ST12 trace


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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA
  • SAP_BASIS release: up to below version

    700 SAPKB70033
    701 SAPKB70118
    702 SAPKB70218
    710 SAPKB71021
    711 SAPKB71116
    730 SAPKB73016
    731 SAPKB73119
    740 SAPKB74016
    750 SAPK-75005INSAPBASIS
    751 SAPK-75100INSAPBASIS

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

KBA , CRM-BTX-SRQ , Service Request , CRM-IC-FRW , Framework , BC-SRV-TIM-TS , Time streams , CRM-BTX-SRQ-BF , Basic functions , CRM-BTX-SRQ-INC , Incident Management , Problem

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