SAP Knowledge Base Article - Preview

2563519 - SAP S/4HANA Cloud Public Edition - How to create the perfect case

Symptom

You want to create a support case related to SAP S/4HANA Cloud Public Edition or SAP Central Business Configuration (CBC) and would like to know which information must be provided to SAP Support to ensure fast and efficient case handling.

Incomplete or missing information can significantly delay analysis and resolution.


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Environment

  • SAP S/4HANA Cloud Public Edition All versions
  • SAP Central Business Configuration

Product

SAP Central Business Configuration all versions ; SAP S/4HANA Cloud Public Edition all versions

Keywords

S/4HANA Cloud Public Edition, CBC, Escalation, case Priority, business impact, perfect case, guidelines, case creation, SAP Central Business Configuration case, CBC support case, Business Impact Statement, Built-In Support , KBA , XX-S4C-OPR-SRV , S/4HANA Cloud service requests , XX-SER-REL , Business Suite and SAP S/4HANA Release Information , XX-S4C-OPR-INC , S/4HANA Cloud Availability, Performance and Administration , XX-S4C-SRV-CON , S/4HANA Cloud Expert Configuration Service Requests , CBC-CCX , Central Customer Experience , How To

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