SAP Knowledge Base Article - Public

2563733 - Job posting is not published on job boards - Recruiting Posting

Symptom

  • Why is my job posting not published yet?
  • Can I see the status of my posting in Recruiting Posting?
  • Can I see posting errors in Recruiting Posting?

Environment

SAP SuccessFactors Recruiting Posting

Resolution

There is no unique timeframe when publishing job postings on different job boards. The same job posting can be published on one job board within 20 minutes and on another one within 24 hours. For instance, if you post your job on CareerBuilder or LinkedIn, the data should be transmitted to the job board within next 15-20 minutes. On the other hand, if you choose Indeed for instance, job details will be transmitted to the job board in the feed with other postings in the evening.

Within SuccessFactors Recruiting Posting SSO integration, you can check the "Status" column of the posting in "Job Status Table" feature (see SAP Knowledge Base Article 2825298).

For stand-alone accounts, note that you can follow your posting progress on your interface in “Manage Job Postings” section where different posting statuses can be displayed:

  • Active (+ link): the job posting has been correctly transmitted to the job board, the job is published, the publication URL is available
  • Transmitted: the job posting has been transmitted to the job board without any visible error, but the publication cannot be confirmed by providing the URL, the feedback is not included in the current job board integration (due to technical limitations on the job board's side)
  • Processing: the job posting will be sent to the job board within the next transmission flow or the job has been already transmitted and is being validated by the job board
  • Error: the job was sent to the job board but job board system returns an error message - job board credentials (configuration) issue, job board credits not available, some fields are not correctly populated, job location (country) is not accepted by job boards (depends on job board contract)

If you see the job posted status as Active or Transmitted, but you are still unable to find the job on the job board, please contact the Job Board in order to check why the job is not posted.

If you see the job posted status as Processing for more than 24 hours without any visible error, you can submit an SAP Launchpad ticket by confirming the job requisition number and the job board in order to analyze why the job is not sent to the job board.

If you see the job posted status as Error, please double-check your credentials, available credits or slots and other activation prerequisites for the job board. Also, check if all fields are correctly populated and job location (country) included in your job board contract.
If you are sure that all credentials are in order and the job board has confirmed the activation, you can submit an SAP Launchpad ticket by confirming the job requisition number and the job board.  As sometimes it may be only a temporary technical issue, jobs will be resent and if the error returns, posting logs will be analyzed.

See Also

2825298 - Job Status Table feature - Recruiting Posting

2361599 - How long after posting is job published on job boards - Recruiting Posting

2721903 - Job posted via test instance is not published - Recruiting Posting

Keywords

Recruiting Posting, Publication delay, Posting status, error, job board, pending, processing, Job board Credit Error, jobs, not published, job boards, not posted , KBA , LOD-SF-RPO-JOB , Job Offer not to be found/ to be removed to Job Boards , Problem

Product

SAP SuccessFactors Recruiting Posting all versions