SAP Knowledge Base Article - Preview

2563754 - Blind transfer call to a barring group number is not being restricted as per rule

Symptom

  • Barring Group Rules are not applied to blind transferred or unattended calls
  • Barring Groups are used for restricting outbound calls with predefined barring rules
  • Agent may blind transfer a call to a number that does not exist


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, blind transfer, transferred, barring rule, barred call, Barred number, blocked number , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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