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SAP Knowledge Base Article - PreviewSymptom
User assigned to a Business Role cannot view some Ticket ID's even though they are maintained in the Involved Parties facet of the Ticket ID's.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
User, Accounts, Business Role, Team, Tickets, Involved Parties, Organizational Unit, Service Unit , business role,accounts,user,tickets,involved parties,organizational unit,service unit,restricted , KBA , LOD-CRM-SRP , Service Request Processing , Problem
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