SAP Knowledge Base Article - Public

2564477 - How to update the Email address in the DocuSign e-mail message - Onboarding

Symptom

Unable to remove the e-mail address on the DocuSign email template.

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

Email coming from DocuSign has an e-mail address that needs to be removed.

Cause

The email address cannot be remove but can be altered. 

Resolution

To change the email address in your DocuSign e-mail template please refer the the DocuSign admin guide.

This needs to be changed within your DocuSign account.

This is not handled inside SAP SuccessFactors Onboarding.

Keywords

DocuSign, email template, ONB, Onboarding, docusign guide, remove e-mail, e-mail , KBA , LOD-SF-OBD-DSN , DocuSign , How To

Product

SAP SuccessFactors Onboarding all versions