2564644 - Assignment block is not shown in Personalization for Business Transaction Overiew Page

Symptom

When creating Service Order, Service request or any other Service transactions on CRM Web Client UI, it is observed that for some transaction types, Assignment blocks like Date or Organization data are neither shown in the Business Transaction Overview Page nor displayed in the Assignment block list in Personalization, although the same assignment block is configured as Displayed Assignment block in Configuration.

However, for other transaction types, the same Assignment blocks are shown correctly.

Environment

SAP Customer Relationship Management 7.0 and higher
SAP enhancement package for SAP Customer Relationship Management
SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

Date Profile, Org.Data.Prof., Assignment block, Personalization, Configuration, Displayed, Transaction type , KBA , CA-WUI-PRS , Personalization , CRM-BTX-SVO , Service Order , CRM-BTX-SRQ , Service Request , How To

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