Symptom
- Recruiter initiated Onboarding successfully, and activity was present in UI
- The assignee in SAP SuccessFactors Onboarding deleted the activity
Environment
SAP SuccessFactors Onboarding 1.0
Resolution
Step 1: Verify if successfully initiated
- Navigate to SAP SuccessFactors HCM > Recruiting > Candidate Name
- Type the candidate in the search function and click the name to redirect to applicant page
- Find the requisition where candidate applied
- In the Onboarding section, confirm if the status is Successful or Fail
Note: If successful, please see the next steps. If failed, there might be an issue with configuration or the service login is locked out.
Step 2: Verify Candidate in Manage Data
- Navigate to SAP SuccessFactors HCM > Admin Center > Manage Data
- Use search function and select object 'CandidateObjectInfo'
- Find the name of the candidate in the 2nd search field
- If found get the 'kmsUserId' and 'email' and follow the step to verify candidate in Users in Security
- If the search failed to find the candidate, confirm if the name was changed in Onboarding before deletion as the name in Recruiting might be different in Manage Data
- If no result, try to proceed in verify candidate in Users in Security
Step 3: Verify Candidate in Security (Users)
- Navigate to SAP SuccessFactors HCM > Onboarding > Security > Users
- In Recruiting, get the email of the candidate and if it is also available in Manage Data
- Use the search function and look for the user with the same e-mail
- If the user is available, confirm if the name is same with Recruiting and proceed on step 4
- If not same, copy the full name and use the search function in Onboarding Dashboard
- If the user is not available, try searching in Manage Data and follow the steps to Verify Candidate in Manage Data
- If available in Manage Data, copy kmsUserId and proceed to step 5
- Proxy as administrator user who can search all Onboarding candidates and use the search function in Onboarding Dashboard to locate affected candidate
- The user is probably deleted
Note: If the previous assignee is only receiving the issue and another user can find it in the dashboard, it is a permission issue.
Keywords
sf, success factors, OBD, ONB, LOD-SF-OBD, SCR, LOD-SF-OBD-SCR, Route Step, Manage Data, OCI, OnboardingCandidateInfo, Date Format, Missing, Deleted, Not Found, Restore, BizX , KBA , LOD-SF-OBD-SCR , Software Changes, Services, Provisioning etc. , How To