Symptom
The Record Completions button is missing in the instructors "My Classes" view.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- As an instructor, go to My Classes > Past Classes > Choose a class > Select the "Users" tab >
- In the dropdown, with "All" and "Not Recorded Learning" options, the system should show the "Record Completions" button.
Resolution
There are three scenarios that might be the cause:
1st Scenario: Instructor is missing the permission:
- Learning Administration >
- People > Instructors >
- Search for the instructor and identify the role that is assigned to them >
- Go to System Administration > Security > Role Management >
- Search for the role and make sure that the instructor role has the "Add to Learning History" permission.
2nd Scenario: Users in the class and/or the class has "Include in Government Reporting" option enabled:
- Learning Administration >
- Learning Activities > Classes > Search for the class >
- In the class record, go to the "Government Reporting" tab >
- Uncheck "Include in Government Reporting" >
- If the issue is still there, go back to identify the users in the class >
- Check each user record and go to the "Government Reporting" tab >
- Uncheck "Include in Government Reporting".
If "Government Reporting" is required, have an administrator provide completion.
3rd Scenario: The item and/or class has a "Purchasing Option" other than "No Charge":
- If the "Purchasing Option" was a mistake:
- Learning Activities > Classes and/or items >
- "Purchasing" tab > Modify "Purchasing Option" to "No Charge" >
- If commerce is utilized by your organization, the purchase orders might need to be refunded per your internal processes.
- If the "Purchasing Option" wasn't a mistake and the instructor should be able to provide completions for classes that have a cost associated:
- Learning Administration > System Administration > Configuration > System Configuration >
- Edit "FINANCIAL" property file >
- Update "enableRecordCompletionInInstructorViewWithFinance" to "true" >
- Apply Changes.
Please note the difference in behavior in the mobile app here: SAP SuccessFactors Learning Instructor App Notes.
Keywords
Record Learning, missing, instructor, view, record, class, learning, include, government, reporting, Include in Government Reporting, gone, add, removed, lms, permission, role , KBA , LOD-SF-LMS-INS , Instructors and My Classes , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-SCH , Class - Scheduled Offerings , Problem