SAP Knowledge Base Article - Public

2564775 - Instructor unable to Record Learning in My Classes

Symptom

The Record Completions button is missing on the Instructor's My Classes view.

Missing-RecordCompletion_Instructor.jpg

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. As an Instructor, go to My Classes >Past Classes > Choose a Class > Select the Users tab
  2. In the drop down, with "All" and "Not Recorded Learning" option, the system should show the "Record Completions" button

Resolution

There are three scenarios that might be the cause:

1st Scenario: Instructor is missing the Permission

  1. Go to Learning Administration
  2. People > Instructors
  3. Search for the Instructor and identify the role that is assigned to them
  4. Go to System Administration > Security > Role Management
  5. Search for the role and make sure that the Instructor role has the permission for 'Add to Learning History'.

2nd Scenario: Users in the Class and/or the Class has "Include in Government Reporting" option enabled

  1. Go to Learning Administration
  2. Learning Activities -> Classes
  3. Search for the Class
  4. In the Class record, go to the Government Reporting tab
  5. Uncheck "Include in Government Reporting"
  6. If the issue is still there, go back to identify the users in the Class
  7. Check each User Record and go to the Government Reporting tab
  8. Uncheck "Include in Government Reporting"

If Government Reporting is required, have an Administrator provide completion.

3rd Scenario: The Item and/or Class has a 'Purchasing Option' other than 'No Charge'.

  1. If the 'Purchasing Option' was a mistake
    1. Go to Learning Activities -> Classes and/or Items
    2. Go to the Purchasing tab -> Modify 'Purchasing Option' to 'No Charge'
    3. If commerce is utilized by your organization, the purchase orders might need to be refunded per your internal processes
  2. If the 'Purchasing Option' was not a mistake and the Instructor should be able to provide completions for Classes that have a cost associated
    1. Go to Learning Administration -> System Administration -> Configuration -> System Configuration
    2. Edit FINANCIAL property file
    3. Update 'enableRecordCompletionInInstructorViewWithFinance' to true
    4. Apply Changes

Please note the difference in behavior in the mobile app: https://help.sap.com/viewer/e88161fd67224c2bb81cc18c207a633b/latest/en-US/fa79a446774147e5ad09c9fb485df954.html

Keywords

Record Learning missing instructor view record learning include in government reporting gone add removed sf lms success factors, class , KBA , LOD-SF-LMS-INS , Instructors and My Classes , Problem

Product

SAP SuccessFactors Learning all versions