Symptom
The Record Completions button is missing on the Instructor's My Classes view.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- As an Instructor, go to My Classes >Past Classes > Choose a Class > Select the Users tab
- In the drop down, with "All" and "Not Recorded Learning" option, the system should show the "Record Completions" button
Resolution
There are three scenarios that might be the cause:
1st Scenario: Instructor is missing the Permission
- Go to Learning Administration
- People > Instructors
- Search for the Instructor and identify the role that is assigned to them
- Go to System Administration > Security > Role Management
- Search for the role and make sure that the Instructor role has the permission for 'Add to Learning History'.
2nd Scenario: Users in the Class and/or the Class has "Include in Government Reporting" option enabled
- Go to Learning Administration
- Learning Activities -> Classes
- Search for the Class
- In the Class record, go to the Government Reporting tab
- Uncheck "Include in Government Reporting"
- If the issue is still there, go back to identify the users in the Class
- Check each User Record and go to the Government Reporting tab
- Uncheck "Include in Government Reporting"
If Government Reporting is required, have an Administrator provide completion.
3rd Scenario: The Item and/or Class has a 'Purchasing Option' other than 'No Charge'.
- If the 'Purchasing Option' was a mistake
- Go to Learning Activities -> Classes and/or Items
- Go to the Purchasing tab -> Modify 'Purchasing Option' to 'No Charge'
- If commerce is utilized by your organization, the purchase orders might need to be refunded per your internal processes
- If the 'Purchasing Option' was not a mistake and the Instructor should be able to provide completions for Classes that have a cost associated
- Go to Learning Administration -> System Administration -> Configuration -> System Configuration
- Edit FINANCIAL property file
- Update 'enableRecordCompletionInInstructorViewWithFinance' to true
- Apply Changes
Please note the difference in behavior in the mobile app: https://help.sap.com/viewer/e88161fd67224c2bb81cc18c207a633b/latest/en-US/fa79a446774147e5ad09c9fb485df954.html
Keywords
Record Learning missing instructor view record learning include in government reporting gone add removed sf lms success factors, class , KBA , LOD-SF-LMS-INS , Instructors and My Classes , Problem