Symptom
You changed a notification template, however these changes does not appear on the notification which user receives.
Environment
SuccessFactors Learning Management System - Notifications
Reproducing the Issue
-
Proceed performing some changes on a Notification Template using the Content Notification Editor (not the legacy one)
- Trigger this notification to a test user - do not use the button 'Send Preview' from inside the Editor. Instead, re-create the scenario for LMS to trigger the notification.
- You will notice that the notification does not show the changes that you performed.
Cause
It is missing the enablement of the Content Editor Notification for the Notification Template you customized. This way, LMS will use the Legacy Notification Editor, as per the following screenshot.
Resolution
-
Navigate to System Admin > Configuration > Notification Templates
-
Choose the template you are customizing
-
Click Messages tab
-
Enable the option 'Use Editor Content When Sending email Notification'
See Also
Keywords
Notification Template, Changes does not appear, Use Editor Content When Sending Email Notification, Notification does not take changes , KBA , LOD-SF-LMS-NOT , Notifications , Problem
Product
SAP SuccessFactors Learning all versions