Symptom
-
Unable to find repository of common training documentation and example guides for SAP Contact Center
- SAP Support engineer has referenced you back to a particular example documentation contained in this document
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Environment
- SAP Contact Center 7.0
- SAP Customer Relationship Management (CRM)
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
Product
SAP Contact Center, on-premise edition all versions ; SAP Customer Relationship Management 7.0 ; SAP enhancement package for SAP CRM all versions
Keywords
Business Communication Management 7.0, Integration, Telephony, ICI, CCI, CCtr, installation, configuration, IVR, upgrade documentation, guides, workstation, CDT, SC, IA, HAC, CCtr, Contact Center, Hotfixes, Support Packs, Help, Training, example, education , KBA , CRM-CCI , Contact Center Infrastructure , CRM-IC-CHA-TEL , Telephony Integration , Problem
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