SAP Knowledge Base Article - Preview

2565232 - Automatic Processor Reassignment To The Logged In User Does Not Work

Symptom

You have checked the question Enable automatic processor reassignment to the logged in user when the logged in user responds to the ticket in Business Configuration.

However, the ticket is not getting reassigned to the current user when the user responds to it.


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Product

SAP Cloud for Customer add-ins 1802 ; SAP Hybris Cloud for Customer add-ins 1708 ; SAP Hybris Cloud for Customer add-ins 1711

Keywords

KBA , LOD-CRM-SRP , Service Request Processing , How To

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