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SAP Knowledge Base Article - PreviewSymptom
You have checked the question Enable automatic processor reassignment to the logged in user when the logged in user responds to the ticket in Business Configuration.
However, the ticket is not getting reassigned to the current user when the user responds to it.
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Product
SAP Cloud for Customer add-ins 1802 ; SAP Hybris Cloud for Customer add-ins 1708 ; SAP Hybris Cloud for Customer add-ins 1711
Keywords
KBA , LOD-CRM-SRP , Service Request Processing , How To
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