SAP Knowledge Base Article - Preview

2565290 - Asynchronous Task is Completed with Error in Onboarding

Symptom

  • When accessing the Signature Step in Onboarding (with DocuSign enabled), you are receiving an error preventing you from proceeding.
  • DocuSign yielding an error for new hires in locales others than United States English
  • Error occurred while processing DocuSign request. Please, refresh the page and try again. Refresh page.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP SuccessFactors Onboarding 1.0

Product

SAP SuccessFactors Onboarding all versions

Keywords

sf, success factors, ONB, OBD, on boarding, Docu Sign, DocuSign signature, DocuSign notifications, Onboarding to DocuSign integration, 'Asynchronous task is completed with error., KMS.XpressHR.Tasks.DocuSignUploadAsyncTask, An error occurred while executing DocuSignUploadAsyncTask., 00000000-0000-0000-0000-000000000000, UncompletedSection2, Error=[Can't create envelope . Error:Account or user does not have permission to set recipient email notifications.] , KBA , LOD-SF-OBD-DSN , DocuSign , Problem

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