SAP Knowledge Base Article - Public

2565305 - Four Points Need to Know about Endpoint


Notification to External System does not work.

You have error message - "Connection Check Failed" when you click Check Connection in Event Notification to External Systems.


SAP Business ByDesign

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to Administrator Work center.
  2. Go to General Settings Work center View.
  3. Under the section: Custom Object Builder, Select the link OData: Event Notification to External Systems.
  4. Maintain a Consumer.
  5. Select “Check Connection”.
  6. System throws error: Connection Check Failed


1. For the Odata notification to work, this should be HTTPS endpoint.
2. The end point should accept post request.
3. The endpoint should not be behind any firewall.
4. The HTTPS endpoint will have certificates. These Certificates should be in Certificate List Under.


Odata Endpoint , KBA , LOD-CRM-APM , Application & Performance Management , Problem


SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions