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SAP Knowledge Base Article - PreviewSymptom
It is not possible to set the status of a Ticket to completed using a web service. The following error message is shown:
'Please send a reply to the requester before completing the ticket'.
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Environment
SAP Hybris Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Ticket Web Service Status Completed Error , KBA , LOD-CRM-SRP , Service Request Processing , Problem
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