SAP Knowledge Base Article - Public

2565336 - After candidate merge, the job application linked to the old profile is still visible and editable to the Recruiter - Recruiting Management


  • After merging 2 duplicated candidates, the users are still able to see the job application details for both the candidates.
  • After doing the merge between 2 candidate profiles, the users still can manipulate and see the data for the job application created with the merged profile (non-master profile).


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. In Admin Center → Manage Duplicate Candidates, click on Manually Merge Candidates
  2. Enter the duplicate candidate details and select the master candidate to be retained after the merge completes
  3. After completing the merge, go to Recruiting → Candidates, search for the master candidate
  4. You will be able to see the candidate profile details of this candidate
  5. Search for the candidate profile of the duplicate candidate
  6. You won't find their profile any more since this candidate's profile has been merged with the master candidate


Once the master candidate is selected and candidate merge is performed, only the master candidate profile appears in the candidate search results. All applications associated with both Candidate profiles will now be associated to the master candidate profile. When the system identifies that one candidate applied to the same requisition twice with different profiles, only the duplicate applications will still be stored in the job; however, the candidate profiles will be merged.

If you do not want to process both the applications (one for the master candidate and another for the duplicate candidate) and you want to remove the merged candidate from the job application, you have to disposition (disqualify manually) the duplicate candidate and proceed in the hiring process with the other.


merge, duplicate, candidates, application, master, old, invalid, disqualify, talent, pipeline, candidate, workbench , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem


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