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SAP Knowledge Base Article - PreviewSymptom
You are trying to use migration tool to migrate interactions of TICKET from other system into C4C TICKET as interactions which are being saved as Notes (Text collection).
While doing the migration the Author ID field is filled with employee ID.
After Migration, all employee IDs display as logon user name.
Read more...
Environment
SAP Business ByDesign
SAP Hybris Cloud for Customer
Product
SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
KBA , LOD-CRM-SRP , Service Request Processing , Problem
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