SAP Knowledge Base Article - Public

2565611 - How to request to run a traceroute from the DC to customer gateway

Symptom

I want to run a tracerout from the Data Center where my SuccessFactors instance is located at to my gateway IP.

Environment

SAP SuccessFactors HXM Suite

Resolution

Create a support ticket for component LOD-SF-PLT providing the following details:

  • CompanyID
  • Data Center
  • Gateway IP

Support will contact Operations Team to obtain the information requested.

Keywords

 traceroute, IP, data center, gateway , KBA , LOD-SF-PLT-PER , Application Performance/ Latency Issues , How To

Product

SAP SuccessFactors HCM Suite all versions