SAP Knowledge Base Article - Public

2565890 - Table View is Not Available in The Emails Facet of a Ticket


In the Emails facet of a Ticket, there is no icon to display the Emails in Table view.


SAP Hybris Cloud For Customer.

Reproducing the Issue

  1. Go to the Service work center.
  2. Go to the Tickets view.
  3. Open any Ticket.
  4. Go to the Emails facet.
  5. There is no Table view icon.


This Table view is currently available in the Interactions tab of a Ticket but not the Emails tab. This is the expected system behaviour.


This would be considered a new requirement.


Emails, Ticket ID, Emails, Table view, Interactions , KBA , LOD-CRM-SRP , Service Request Processing , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions