SAP Knowledge Base Article - Public

2565917 - Compensation - Unable to see headers within People profile "Compensation Statements"

Symptom

When accessing People Profile and selecting Compensation statements, you are unable to see the headers above the statement which has been generated.

**Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental**

Environment

  • SAP SuccessFactors Compensation
  • SAP SuccessFactors Employee Profile

Reproducing the Issue

In People profile> Compensation Statements the headers “Names” and “Created At” are not being displayed above the generated statement.

The following is an example.

No Headers.png

The only way to see these two headers within the portlet would be to highlight and drag your courser over where these should be displaying.

Headers Highlighted.png

Please note: This same issue may also affect other portlets in the People Profile.

Cause

This is being caused by conflicting colours within the theme. For example white font on a white background.

Resolution

This can be resolved by using the Theme Manager feature as follows.

1. In order to update and configure the Theme navigate to Admin Center> Company Settings> Theme Manager

2. From this page select your Theme and go to Fine Tune> Tables> Header text color. This is the section which needs to be updated to a different colour.

3. In the below example we have updated this sections text from white to be purple via the colour selector.

Theme manager.png

4. If you now logout/login after saving your changes to refresh the current Theme you have edited, you will see these headers will now be visible within People Profile> Compensation Statements.

Headers appearing.png

See Also

2474872 - Theme manager - buttons are not readable in Placemat section of the page

2091928 - How to change the color of the Employee Profile dropdown in the Theme Manager

KBA with Theme Management Power Point attachment

2087356 - Admin Tools: Theme Management - BizX Platform

2409408 - How to upload an image as background on Theme Manager

Further documentation on Theme Manager can be found on https://help.sap.com

Keywords

Font, Background, Theme Manager, Compensation statement portlet, compensation headers missing, ec statements, portlet headers missing , KBA , LOD-SF-CMP-PS , Personal Statements , LOD-SF-EP , People Profile (Employee Profile / PP3) , Problem

Product

SAP SuccessFactors Compensation all versions ; SAP SuccessFactors HXM Core all versions