2566019 - Delete radio button is greyed out in SF-182 External request form from Admin side

Upon attempting to use the Delete radio button to remove an External Learning Request form, it does not work.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Learning

1. Access LMS User side
2. Create a new External Learning Request
3. Access Learning Administration and search for the user that created the external request
4. Proceed to the user record -> External Learning Requests -> Choose 'Edit Request' under the 3 dots on the right
5. Notice that the radio button for Delete is disabled/greyed out

The form was designed based on the US Government SF-182 paper based form. To keep consistency, the radio buttons remain displayed on the form.

Rather than deleting the request, the request can be withdrawn.

1. On the user record go to the External Learning Requests section
2. Choose the 'Withdraw Request' under the 3 dots on the right

SF-182, External learning request, form, delete, button, radio, grayed out , KBA , LOD-SF-LMS-USR , User Entity , Problem