Symptom
You would like to know what is the difference in the SAP Contact Center "CCtr" integration with SAP CRM versus SAP C4C Live Activity
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Environment
- SAP Contact Center, on-premise edition 7.0
- SAP Customer Relationship Management 7.0
- SAP Customer Relationship Management 7.0 on SAP enhancement pack
- SAP Hybris Service Engagement Center 1.0
- SAP enhancement package for SAP CRM, version for SAP HANA
- SAP Contact Center, cloud edition 1.0
Product
SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP Hybris Service Engagement Center 1.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions
Keywords
Cloud for Customer, Integration, CCI, CRM, C4C, Live Activity, OII, cloud, Hybris, Customer Engagement Center , KBA , CRM-CCI , Contact Center Infrastructure , LOD-CRM-LA , Live Activity , CRM-IC-CHA-TEL , Telephony Integration , Problem
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