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SAP Knowledge Base Article - PreviewSymptom
You experience issues when using SAP Identity Management, and you would like to know what information is required when contacting SAP Support, so that to ensure a fast resolution process. The following Guided Answers decision tree will assist you with preparing such information.
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Environment
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SAP Netweaver Identity Management 7.2
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SAP Identity Management 8.0
Product
SAP Identity Management 8.0 ; SAP NetWeaver Identity Management 7.2
Keywords
Component Specific Questions CSQ customer case message support requirement troubleshoot , KBA , BC-IAM-IDM , Identity Management , How To
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