2567211 - Cloud Connector installation directory is corrupt and software can not be removed

Symptom

The directory where the Cloud Connector was installed got corrupted, and now it is not possible to uninstall the SCC using the standard method recommended by the SAP documentation. It is also not possible to install a newer version of the Cloud Connector because the old version of the Connector is still installed, but corrupt.

Using the 'uninstall' option in the Windows software administration tool, the following error popup appears:
"Another version of the product is already installed. Installation of this version cannot continue. To configure or remove the existing version of the product, use Add\Remove Programs on the Control Panel."

Bellow is the procedure to uninstall the "corrupt" version of the SCC, so that a newer one may be installed.

Environment

Microsoft Windows
SAP Cloud Connector

Product

SAP Connectivity service 2.0

Keywords

corrupt, corrupted, uninstall, cloud connector, software, install, SCC, windows, replace, error, fail, remove, can not, troubleshooter, delete, unable, Cloud Connector, microsoft, Ad/Remove Programs, Control Panel, another version, product, already installed, cannot continue, existing version , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.