2567420 - C4C Contact is not available in Recipient Determination for a WorkFlow

In the recipient determination of a workflow you are not able to see C4C Contact in the drop down, when the rule type is activity task

Cloud for Cusotmer

1. Go to Administrator work center
2. Go to Workflow Rules facet
3. Select Show all and find for ABC (ABC is the name of the Workflow rule)
4. Select Edit
5. Navigate to Step 3 Define Actions
6. Go to the section Recipient Determination

In the drop down, recipient determination isn't showing C4C contact as an option

The reason C4C Contact doesn't appear for Activity Task is that a processor of the Activity Task can only be an employee and not a contact. So all the determinations (including Partner Contact) which returns the person with the role as employee will appear in the list and the determinations which return any other role will not be visible.

The same happens for E-mail: the Contact option will not be available for Recipient Determination.

This is the expected system behavior.

Workflow recipient determination C4C Contact , KBA , workflow , recipient determination , define actions , c4c contact , activity task , LOD-CRM-WKF , Workflow , Problem

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