2567976 - Error message when attempting to take Learning Course from BizX home

• When attempting to take a course from the Bizx home page on the learning tile, the user receives an error:
  Please report the following error to your system administrator: 
  Ticket <some random number>
• Additionally access to Learning dropdown provides the same issue.
• Only the user experiences the issue as BizX proxy produces a different error: The request operation is not available.

• SAP SuccessFactors Learning Management System (LMS)
• SAP SuccessFactors Platform (BizX)

1. Ensure SSO is utilized in BizX integrated environment with LMS
2. Click on any learning item available on the BizX homepage learning tile
   -OR-
   Click on the Learning dropdown from BizX

• After researching application log of specified ticket number, it was found:

http-nio-8080-exec-11 - <instance> - https://<instance>.plateau.com/learning/saml/login?login=true&relayState=User&idp=%2fsf%2fidp%2fSAML2%2fcompany%2f<companyID> - errorpage_jsp - Ticket=336025 from errorpage.jsp. StackTrace is Given URL is not well formed
java.lang.IllegalArgumentException: Given URL is not well formed
...
Caused by: java.net.MalformedURLException: no protocol: /sf/idp/SAML2/SSO/Redirect/company/<companyID>

• Clearing the affected user's browser cache resolves the issue.
• Additionally using a browser with private or mode where cache is not stored may also need to be perfomed after clearing the cache.

SF LMS BizX LM course items class homepage todo to-do plan attempt attempts click try , KBA , LOD-SF-LMS-SSO , LMS SSO , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-LMS-INT , Integrations with BizX , Problem