Symptom
- Maximum character limit for text fields during survey runtime.
- This article explains the character limit enforced by the system and the error message displayed when the limit is exceeded.
Environment
SAP Cloud For Customer.
Reproducing the Issue
Prerequisites:
- Ensure a survey is created with text fields included in its design.
- Use the Visit business object as an example.
- Navigate to the Visits work center.
- Select the Visits view.
- Open a visit record.
- Access the Survey facet.
- Select the relevant survey.
- Click the Actions button.
- Choose the Edit option.
- Input a text exceeding 3020 characters in one of the text fields.
- Click the Submit button.
- Observe the error message: "Please shorten the text. The entered text is too long."
Cause
The system enforces a maximum character limit of 3020 for text fields during survey runtime.
Resolution
- Ensure text input does not exceed 3020 characters in survey text fields.
- If the error occurs, reduce the text length to comply with the character limit.
Keywords
Survey, Text Field, Maximum Characters survey, please shorten the text. the entered text, field type text , KBA , LOD-LE-SUR-EXE , Survey execution = runtime , LOD-CRM-ACT-VST , Visit Planning , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
SAP Knowledge Base Article - Public