SAP Knowledge Base Article - Public

2568564 - Maximum Character Limit for Text Fields in Surveys

Symptom


  • Maximum character limit for text fields during survey runtime.
  • This article explains the character limit enforced by the system and the error message displayed when the limit is exceeded.

Environment

SAP Cloud For Customer. 

Reproducing the Issue


Prerequisites:

  • Ensure a survey is created with text fields included in its design.
  • Use the Visit business object as an example.
  1. Navigate to the Visits work center.
  2. Select the Visits view.
  3. Open a visit record.
  4. Access the Survey facet.
  5. Select the relevant survey.
  6. Click the Actions button.
  7. Choose the Edit option.
  8. Input a text exceeding 3020 characters in one of the text fields.
  9. Click the Submit button.
  10. Observe the error message: "Please shorten the text. The entered text is too long."

Cause


The system enforces a maximum character limit of 3020 for text fields during survey runtime.

Resolution


  1. Ensure text input does not exceed 3020 characters in survey text fields.
  2. If the error occurs, reduce the text length to comply with the character limit.

Keywords

Survey, Text Field, Maximum Characters survey, please shorten the text. the entered text, field type text , KBA , LOD-LE-SUR-EXE , Survey execution = runtime , LOD-CRM-ACT-VST , Visit Planning , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions