2568673 - Unable to Create Return to Supplier for Third Party Customer Return.

System displays no records while creating return to supplier against third party customer return.

SAP Business ByDesign

1. Go to Purchase Orders and Request Work Center.
2. Select Common Task: New Return to Supplier view.
3. Enter the relevant Inbound delivery XXX (XXX stands for inbound delivery ID).
4. System returns "No records found".

For return to supplier for third party, verify conditions for inbound deliveries which needs to satisfy both of two below conditions.

 1. Processing type code should be customer return.
 2. The item external owned stock indicator should be true and the return follow up activity code should be return to supplier.

 In this case for confirmed customer return inbound delivery XXX. The external owned stock indicator is false and the return follow up activity code is Post to Own Stock.
Thus, such inbound delivery cannot be found in new return to supplier screen

1. First cancel Customer Return Delivery XXX.
2. Create a correct customer return delivery notification with Follow-Up Activity = Return to Supplier' and
3. Externally-Owned Stock = True. This is the only way to solve the issue.

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