2568923 - Fields are Blank or Greyed Out When Converting Or Associating Lead to Account or Contact

Symptom

You are not able to fill in the address fields when converting or associating a Lead to an Account/Contact. Address fields are greyed out and you cannot change them to be editable via Edit Master Layout; it is only possible to fill in the address fields after saving and opening Account/Contact.

Other fields are blank even though they have a value in the Lead. When you enter a different value in the conversion screen, the original value is being taken over in the new account/ contact.

Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

lead, fields, convert to account and contact, associate to account and contact, greyed out, blank field , KBA , LOD-CRM-LM , Lead Management , Problem

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