SAP Knowledge Base Article - Preview

2569309 - Follow up is not shown in interaction record workcenter although interaction record transaction type has been used for follow up creation

Symptom

When creating an Interaction record and then creating a follow up interaction of the same transaction type, the view of the follow up Interaction record is different compared the view of the initial interaction record.


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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 2007 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

KBA , CRM-IC-INR , Interaction Record , Problem

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