SAP Knowledge Base Article - Public

2569994 - How to Enable DocuSign eSignature [Features] - Onboarding 1.0


This article describes information and how to enable DocuSign feature.


SAP SuccessFactors Onboarding 1.0 - All Versions


For Live Customer(s), Implementation Partner(s), and Consultant(s)

To enable the DocuSign eSignature feature for SAP SuccessFactors Onboarding, see below information.



  • DocuSign Corporate Account
  • System Administrator Credentials (E-Mail and Password)
  • DocuSign Account ID

Note: Please refer to our Administration Guide to see complete prerequisites.


How to enable DocuSign eSignature feature?

  1. As an Administrator, login to SAP SuccessFactors HCM and under Onboarding, select Settings
  2. In Settings, find Feature tab and locate DocuSign eSignature
  3. Enter the account details (See Administration Guide for Complete Procedure)


Two possible DocuSign eSignature Method

Method Description
Remote Signing Remote Signing allows users to sign documents directly in DocuSign using a browser or a mobile device.
Embedded Signing Embedded Signing gives user the ability to sign in a web browser via Onboarding.


Additional Information

  • The mobile functionality is not supported for  DocuSign eSignature embedded signing
  • If multiple envelopes are being sent, Remote Signing or Add Outside Signing Support is set to 'No', see KBA 268431
  • Onboarding does not support Remote and Embedded Signing at the same time
  • DocuSign only supports PDF forms

See Also

Related Knowledge Base Articles

  • SAP SuccessFactors Onboarding Administration Guide: How to Enable DocuSign for Onboarding
  • 2684317 - Problem (Configuration) - Multiple Instead of Single Envelope - Onboarding [DocuSign]
  • 2684301 - How To - Know if we are using Remote Signing - Onboarding [DocuSign]
  • 2684277 - How To - Sign Forms Electronically - Onboarding [DocuSign]
  • SAP SuccessFactors Onboarding Implementation Guide: How to Enable DocuSign for Onboarding


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SAP SuccessFactors Onboarding all versions