SAP Knowledge Base Article - Public

2570018 - Forms launched but not visible on Inbox - Performance Management


  • Unable to launch PM forms for a particular template;
  • I get the document creation notification about the forms launched but there's no PM forms in the Inbox.


SAP Success Performance Management

Reproducing the Issue

  1. Launch the PM forms in Admin Center > Launch Form tool
  2. See that the Document Creation Notifications e-mails are being received.
  3. However, when checking the target users PM forms Inbox there are no forms there.


PM forms are getting created for other templates but not for a specific template.This indicates that there are invalid configuration in the affected template due to which system couldn't launch the PM forms.Below could be the reasons:

  • Inactive Rating scale or route linked to the PM form template.
  • Section weght values are missing from the PM Template.

For eg:

< sect-weight-4-objcomp-summary></sect-weight-4-objcomp-summary>


  • Linked the active rating scale and routemap to the PM form template
  • Add the section weight as 0.0 (or as per your requirements) and proceed with launch.

< sect-weight>0.0</sect-weight>
< sect-weight-4-objcomp-summary>0.0</sect-weight-4-objcomp-summary>


Launch Form, Manage Template, not launched, error, schedule, template, section, weight, obj, objective, summary, section, TFT-3538 , KBA , csg_q , LOD-SF-PM-FRM , Forms & Templates , How To


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