2570287 - Instance with same keys (x) already exists

You are performing some actions on UI and/or executing custom scripting services and you receive the error message Instance with same keys (x) already exists

All versions of SAP Hybris Cloud For Customer and SAP Business ByDesign

1. Execute a custom script logic by pressing a button or automatically trigger by system

2. Receive the error message

Instance with same keys (x) already exists

You are receiving the error message Instance with same keys (x) already exists, because you are trying to create a new record on a Custom/Standard BO using a ID that already exist on your system

1. Open Cloud Application Studio and login on your tenant

2. On Cloud Application Studio, click on button Star Tracing

3. Execute the custom script logic, that is raising the error message, by pressing a button or automatically trigger by system

4. Receive the error message

Instance with same keys (x) already exists

5. On Cloud Application Studio, click on button Stop Tracing

6. Go to view Trace Explorer and click on button Refresh Trace

8. Select the last trace listed and click on button Get Traice Details

10. Double click on each the custom scripts (.absl files) that was executed and raised error message

11. On view Sequence Details on tab Messages, find the error messages and who/what raised the error messages

12. Check the line where the column Description has the message Instance with same keys (x) already exists and look on the columns Service Operation, BO and BO NODE

- The Service Operation Colunm will give you details of what kind of actions was trying to get executed when backend raised the error message

- The BO Column tells you from what Busines Object the error message comes

- The BO NODE column tells from what Node of the Business Object the error message comes

13. Check what Business Object raised the error message

- If the Colum BO maintained a ID, like YABCDEFG_HIJKLMNOPQ, error message is raised when you tried to create a new record on a Custom BO

- If the Colum BO maintained SAP standard Business Object namespace , like SALES_QUOTE, error message is raised when you tried to create a new record on a SAP standard BO

14. Check your logic that create records for the Business Object (listed on Column BO) and change it to don't create records using ID that already exist

15. In case you correct your logic, but you are still receiving the erro message, open a SAP case providing all the details involved, steps to reproduce the issue and authorization to reproduce the same

Instance with same keys; already exists; , KBA , AP-RC-BDS-SCR , ByDesign Studio Scripting (ABSL) , Problem

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions