SAP Knowledge Base Article - Public

2570501 - The Country of a User's Company is Included in the Workflow Details When a Change is Made to the User's Job Information


A field 'Country' is included in the 'Workflow Details' of a Workflow triggered by a change to a user's Job Information, despite no change being made to the field when changing the Job Information.

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SAP SuccessFactors Employee Central

Reproducing the Issue

1. Navigate to a user's Employee Profile > Scroll down to 'Job Information'

2. Click the 'Edit' button > Make a change to any field(s) in 'Job Information (Note the field 'Country')> Save


3. This triggers a Workflow > Proxy as the Workflow Approver

4. Go to 'To Do' tile > Click into 'Workflow Details' Page

5. Note that the field 'Country' is included in the Workflow details along with the fields that were changed, despite no change being made to it



This is caused by default system behavior. When a change is made to Job Information, the 'Country of Company' field will check and reset itself based on the 'countryOfRegistration' field in the 'Legal Entity' of the company to which the employee belongs, when saving. This causes the 'Country' field to appear in the 'Workflow Details' page along with the Job Information that has been changed when a Workflow is triggered, as it has reset itself.




This is Expected System Behavior.


Employee Central, Job Information Portlet, Country field, Job Information Workflow, Workflow Details, Country, countryOfRegistration, Job Information, Country of Company , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC-JOB , Job Information , Problem


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