2570747 - Address Fields Greyed out When Contact is Created from an Account

**To be Archived as its a duplicate of the KBA 2450654 **

When you are creating contact from an account, the address fields in contact quick create are grayed out.

1. Go to the Customers workcenter.
2. Go to the Accounts view.
3. Open the account ABC(where ABC is the account name).
4. Go to the Contacts facet.
5. Choose the New button.

Here, address related fields Phone, E-mail are greyed out and not editable.

Address related fields in the Address facet of account are blank. When creating a contact from an account the address related fields in contact quick create screen fetches data from the Address facet of account.

1. Go to the Customers workcenter.
2. Go to the Accounts view.
3. Open the account ABC.
4. Go to the Address facet.

Enter the missing data here.

Customer, Account, contact, Phone call, e-mail, Address , KBA , LOD-CRM-ACC , Account , LOD-CRM-CON , Contact , Problem