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SAP Knowledge Base Article - PreviewSymptom
A service agent or similar user is processing a Ticket but cannot find any territories in the Territory field's value help.
The same might happen for a user who wants to edit the Territory field on the Account header, for example.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2102 ; SAP Cloud for Customer core applications 2105
Keywords
territories, ticket, business role, access restriction , KBA , ticket , search , territory , LOD-CRM-SRP , Service Request Processing , LOD-CRM-ACC , Account , How To
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