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SAP Knowledge Base Article - PreviewSymptom
You are planning to integrate SAP C4C (Cloud for Customer) with SAP CCtr (Contact Center) and would like to know what would be the best solution to use
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, C4C, Integration, Solution, CDT , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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