Symptom
Confirm Delivery button is Disabled for Shopping Cart
Environment
SAP Business ByDesign
Reproducing the Issue
-
Go to Home work center
- Select view My Requests under Self Services
- Filter with Shopping Carts - Open for Confirmation
- Confirm Delivery and Quick Confirm Delivery buttons are disabled
Cause
- The Requested quantity in the Shopping cart and Ordered quantity in Purchase order should match,cause shopping cart quantity is not right quantity to be delivered as the PO quantity is the right quantity to be delivered.
- The Goods and Services Receipt Expected should be checked in the purchase order created as a follow-up of shopping cart.
- The Confirm Delivery button will be enabled only for requester or creator of shopping cart.
- The Quick Confirm Delivery button will be disabled in case of limit items.
- You have not scoped the question related to confirm delivery.
Resolution
Steps to enable the scoping question to activate the button
- Go to the Business Configuration work center.
- Go to the Implementation Projects view.
- Select Edit Project Scope button.
- Navigate to step 4 Questions.
- Drill down Purchasing > Self-Service Procurement > Shopping Carts.
- Under Decentralized Goods and Services Receipts the question Do you want to allow your employees to confirm the receipt of goods or the completion of services? is not in scope and hence disabled.
Once the flag is set, the functionality will be enabled.
See Also
KAB 3382131--Confirm Delivery option is Disabled in Shopping cart for Additional Responsible person
https://itsm.services.sap/nav_to.do?uri=kb_template_kcs_article.do?sys_id=d719719fc325fd100b7f581bb0013106
Keywords
Cannot Confirm Delivery from a shopping cart,Confirm Delivery From Shopping Cart Disabled,Quick Confirm Delivery in the Shopping Cart is Greyed/Disabled. , KBA , AP-REQ-IR , Internal Request , Problem
Product
SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1711 ; SAP Business ByDesign 1802 ; SAP Business ByDesign 2308 ; SAP Business ByDesign 2311 ; SAP Business ByDesign 2402 ; SAP Business ByDesign 2405