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SAP Knowledge Base Article - PreviewSymptom
When an inbound e-mail arrives to a queue and then is transfered to another queue and agent, the 'Queue (Final)' Volume Report - Contact Log does not reflect this
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition all versions
Keywords
Business Communication Management, BCM, CCtr, SCC, Contact Center, CCI, CRM-CCI, OM, OLM, Online Monitoring, Reports, Volume Report, Contact Log, Email, E-mail, Queue, Queues, Transferred, Statistics, CEM, Inbound, Overflow, Contact, Agents, Handles, Handled, Queue (Final), Column , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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