SAP Knowledge Base Article - Preview

2571072 - Inbound E-mail handled by another agent is displayed incorrectly in Contact Log in Volume Report


When an inbound e-mail arrives to a queue and then is transfered to another queue and agent, the 'Queue (Final)' Volume Report - Contact Log does not reflect this



SAP Contact Center 7.0


SAP Contact Center, on-premise edition all versions


Business Communication Management, BCM, CCtr, SCC, Contact Center, CCI, CRM-CCI, OM, OLM, Online Monitoring, Reports, Volume Report, Contact Log, Email, E-mail, Queue, Queues, Transferred, Statistics, CEM, Inbound, Overflow, Contact, Agents, Handles, Handled, Queue (Final), Column , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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