SAP Knowledge Base Article - Preview

2571262 - Summary/ Preview is Showing HTML Tags

Symptom

The Tickets Summary is showing HTML tags for interactions and notes.
The Opportunity Preview is showing HTML tags in the Notes History section.

This issue can happen in Tickets > Summary Preview as well as in Opportunities> Action Preview.


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Environment

SAP Hybris Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Service Tickets, Opportunity, notes, HTML Code, Adobe Live Cycle Designer, Summary, Field Format , KBA , preview summary , object , html5 , notes , ald , field format , interactions , LOD-CRM-SRP , Service Request Processing , LOD-CRM-OPP , Opportunity Management , Product Enhancement

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